Front office (or front of house) staff are often the first people guests meet. 6. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a … For hotel guests to enjoy their stay, a lot of people have to do their jobs right: front desk staff to welcome them, housekeepers to make sure their rooms are clean and inviting, maintenance workers to keep the ice machines humming and managers to get everyone on the same page. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. The front desk can be a hotel’s weakest link or strongest source of sales generation. Hotel operation front office 1. • It is also called the heart-of-the-house. It is the first point of interaction between the hotel and the guests. A) quoting room rates for groups interested in staying at the hotel. Which of the following hotel departments is not a front-of-the-house area? The front of the house section of a restaurant. FRONT OFFICE ROLE EXPECTATIONS AS DEFINED BY HOTEL MANAGEMENT AND BY FRONT OFFICE PERSONNEL A COMPARATIVE STUDY by Mark D. Scott A thesis/project submitted to the Faculty of the School of Food, Hotel and Travel Management at Rochester Institute of Technology in partial fulfillment of the requirements for the degree A bellboy is a very important member in front office department of a hotel. There are common problems like Room Status Discrepancy and reservation problems. The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. The front of house is the area where diners sit. FRONT OFFICE – is the “nerve center” in the entire hotel operations. Different types of staff work in each area, and rivalries sometimes crop up between back of house and front of house staffers, especially in large restaurants which can get extremely busy. However, I think the biggest problem for front office staff clerks is being the face of the hotel. The hotel is known as a place to stay and food. People like you make a hotel service memorable for all the right reasons. The first employees who come into contact with most Guests are the front office staff. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. B. The sleeping rooms are comfortable, well equipped and clean. Standard Operating Procedure (SOP) Front Office Front office of a Hotel is the most important place. The focal point of activity within the front office is the reception desk. The term has more specific meanings in … The front of the house (FOH) of a restaurant describes every area of the restaurant where a customer can go. D) human resources department ... Hotel sales department staff members often checked with the revenue manager before. 5. The front office department plays an important role in a hotel, this was because the front office department is the main communication centre of the hotel with large amount of guests contact. What this chart looks like depends on the facility. Back-of-the-House • The back-of-the-house employees include all employees whose work does not directly involve interaction with guest. To get the front office and back office jobs done successfully, the front office staff members need to communicate with their peers as well as the colleagues and subordinates. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. In a hotel management system, front desk manages a lot of financial items of the hotel. Which of the following hotel departments is a back-of-the-house area. Chain Hotel Front Office Operations The front office department is the most noticeable department in the hotel. If the room is cleaned to hotel’s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department. Basically, it shows how the hotel is structured and how the available positions relate to each other. You might be checking people in, dealing with questions or complaints, so you’ll need to be friendly, flexible and happy to help. All the transaction passes through within this department. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. In this diploma course, learn all about tourism and hospitality management by exploring related topics such as personal hygiene and business travellers. Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. Members of the front office staff welcome the guest, carry their luggage, help them register, give them their room keys and mail. Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned? The front office manager will then report it to the GM or resident manager The security manager should also be informed immediately The police is informed and the hotel … A hotel has different sections specialized for different functions. This article takes a trip back in time and offers a glimpse of the past through an exploration of the old systems of hotel front office racks. In a theatre, the front of house manager is responsible for ticket sales, refreshments, and making sure the auditorium is set out properly. It is traditionally known as reception and it is the focal point of most activities within a hospitality business, whether it is a large or small hotel, a cruise liner, a holiday centre, a time-share resort or a youth hostel. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. Front Office, Its Functions and Co ordinations with Various Departments Front office. The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. • In a restaurant these areas include the: – Kitchen – Receiving Area – Storage Area – Business Offices 4. Provided by Springboard UK Members of the front office are most noticeable and also ashamed well confessant/knowledgeable about the hotel. leading the front office staff in delivering hospitality, may express interest in the position of the controller or any positions in the marketing and sales department Is a concierge is part of the housekeeping staff In the performing arts, front of house (FOH) is the part of a performance venue that is open to the public.In theatres and live music venues, it consists of the auditorium and foyers, as opposed to the stage and backstage areas. The Front Office is truly the nerve center of a hotel. a. housekeeping department b. front office department c. hotel-operated gift shop d. food and beverage service department 7. There should be documented training in place for all hotel departments including engineering, front of house personnel, maintenance, security, housekeeping, laundry personnel, executive management, and contractors for all permanent, part time, and casual employees. Great Resource: Front of the House: Restaurant Manners, Misbehaviors & Secrets. Bellboy is also called as Bellman or Bellhop or Bell Attendant or Hotel porter. FOH (Front-of-House) Front of house, or FOH, is a quick way of referring to the front part of a restaurant and all the staff who works there, outside the kitchen, such as such as waiters or greeters, hosts, bartenders, barbacks, bussers, food runners, floor managers, and cashiers in restaurants who employ them. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. Importance of Housekeeping Department (1) Laundry (1) Linen and uniform room (1) Linen and uniform Room Attendant in a hotel (1) Linen Room Supervisor (1) Organization Chart of Housekeeping Department (1) Organization Chart of Housekeeping Department In a Large Hotel (1) Organization Chart of Housekeeping Department In a Medium Size Hotel (1) The reception desk is usually the place in which guest make the first impression of the hotel. To stay or for accommodation two departments Front office and House Keeping departments are responsible. Food and Beverage Service is the service of Food made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises, which can be: Restaurants, Bars,… All Guest requests then get forwarded to the concerned department who do the needful. The front office department is the most visible department in a hotel. 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